Terms & Conditions

Placing an Order

All online orders must be paid for in full before dispatch
Orders placed via the website will not be binding until we confirm the order
Our online ordering system only applies to on island orders.

2. Prices

All prices include VAT
We reserve the right to change any advertised price before you place an order
Prices are liable to change at any time

3. Payment

Payments for orders will be taken via Paypal or, if you prefer, by credit/debit card over the telephone. If you wish to pay over the telephone please call us on (01624) 825825

4. Delivery

Deliveries will be made on the date requested subject to product availability.
Orders for same day delivery must be placed before 12 noon.
Orders for Saturday delivery must be placed by 12 noon on Friday. (If later please call us to check availability).
Requests for AM or PM delivery will be honoured where possible but cannot be guaranteed.
Deliveries are normally made by our own staff but in exceptional circumstances we may use the postal service or courier.
Delivery charge depends upon location.
Deliveries will be made to the delivery address provided with an order. If there is no-one at the delivery address we will attempt to find a secure place to leave the gift.
If no secure place we shall attempt to find a neighbour to take the gift in. In either case we shall leave a card for the recipient telling them what we have done. In very rare cases we may need to return the gift to our shop and shall leave a card asking the recipient to contact us for redelivery.

5. Cancellations & Refunds

Your statutory rights to cancel or return an order are honoured in full
Orders can be cancelled up until the floral gift has been made up. Please call us on (01624) 825825
If you have a problem then please contact us at (01624) 825825
If the item is faulty or not as described then please contact us immediately on (01624) 825825