Privacy

We believe in and uphold the right to the privacy of all users of our websites and services. We respect our clients’ confidentiality and will not disclose any information we have to unrelated third parties without their express permission.

This site is owned by Beautiful Blooms Ltd. By submitting information about yourself or others to this site or by any other means, you on your behalf and on behalf of others consent to its use as set out below.

Data we collect is required to help us to provide our goods and services and for administration and accounting purposes. Where it is lawful to do so, data collected may in certain specific circumstances (such as a change in beneficial ownership of Beautiful Blooms Ltd for example), be transferred to another associated business or entity(s).

COOKIES & LOGS

Any information we get from 'cookies' is for the administration of the associated website and we will only use 'cookies' when it is necessary for the efficient operation of that particular website. Any e-mails or addresses communicated to us are used only for the purpose intended by the sender.

Server Logs

Whenever you request a page through your browser data such as:

• your IP address
• browser and version
• operating system
• time and date
• the site from which you came

is stored in a log file and/or database. This information cannot be used to identify specific individuals, and is only used for:

• Website and system administration
• Research and development
• Anonymous user analysis

Information supplied via this website will not be disclosed to any unauthorised third party.

Cookie Consent

When you first visit our website we will popup a cookie warning notice. Once you accept this a cookie is stored to acknowledge your acceptance and prevent the notice being displayed. If you do not accept this notice then it will continue to be displayed. By continuing to use this website you accept that cookies are being used.

Analytics Cookies

These types of cookies are used to monitor how people use this website and how they reached this site. These cookies don't track any personal information and are used to analyse and improve the performance of the website. The service used on this website is Google Analytics. If you wish to optout then please use the link below.

• Google - https://tools.google.com/dlpage/gaoptout

Usage information is retained for 26 months. Data older than this is destroyed.

Blocking Cookies

If you do not wish to accept any cookies then you can change the cookie policy of your web browser to not accept cookies.

• MS Edge - https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy
• Firefox - https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
• Google Chrome - https://support.google.com/chrome/answer/95647
• Safari macOS - https://support.apple.com/kb/ph21411
• Safari iOS - https://support.apple.com/en-us/HT201265

Please note that disabling cookies my cause parts of our website to not function as intended.

EMAIL FORMS

Information supplied via this website's email forms will not be disclosed to any unauthorised third party. This information is only used for the purpose for which it is collected.

ORDER INFORMATION

When you place an order or make an enquiry with us we obtain some or all of the following data. This information is only used for the purposes of fulfilling the order or enquiry and will not be disclosed to a third party nor used for marketing/mailing purposes. In many cases only some of the following may need to be obtained.

• The recipient’s name, address, telephone number, email address
• Your name, address, telephone number, email address.

Paper records of an order will normally be held for a maximum of 13 months to allow for repeat ‘anniversary’ requests or in case of query. After this time the order details will be securely destroyed unless there is an outstanding debt relating to the order. Once the debt is settled and if the order is 13months old or older the paper record will be securely destroyed.

In the case that you request us to retain information relating to a recipient(s) to whom you regularly send gifts we shall hold that information securely in paper form until such time as you tell us you wish to discontinue whereupon it will be securely destroyed.

When you contact us by email, the email will be retained on our system for a maximum of 37 months and will be deleted during this period. If you are placing an order by email or by using the email form from our website this will mean that your personal data and the personal data of the recipient(s) will remain in our email system for a maximum of 37 months.

ACCOUNT CUSTOMERS

If you are an account customer then your transactions with us will be retained for a maximum of 6 complete company years and 1 month (our year end is December 31^st). On our invoices only the name of the recipient(s) will appear. The name of the person placing the order may also appear on the invoice. If your account is inactive for 6 years or more your data will be destroyed or anonymised.

DATA SHARING

As a general rule any order that you place with us for delivery in the Isle of Man will be executed and delivered by our own staff. For orders to UK addresses we usually send the item direct from our shop using Isle of Man Post Office & Royal Mail Special Delivery. On occasion, it may be necessary for us to place an order direct with a UK based florist or to use a relay company.  In such cases only the recipient’s name(s), address and, if applicable,  telephone number and email address will be passed over along with any message that you wish to be sent (such message may of course contain your own personal details or those of others).

If you wish us to arrange a delivery to a country outside of the UK we would normally use a relay company. On rare occasions we may place the order direct with a local florist. In such cases only the recipient’s name, address and, if applicable,  telephone number and email address will be passed over along with any message that you wish to be sent (such message may of course contain your own personal details or those of others).

To provide our services as stated above, we use the following providers. Certain personal data as described will be shared with these providers to deliver the relevant service. This data is only used for the purpose for which it is supplied.

• Isle of Man & Royal Mail Special Delivery - https://www.iompost.com/privacy-notices/
• EFlorist  - https://www.eflorist.co.uk/privacypolicy
• Direct2Florist -  http://www.direct2florist.co.uk/d2f/privacy-security/

DELIVERIES

On occasions when a delivery is attempted by our staff or by one of the providers mentioned above if the recipient(s) is not at home or available the item for delivery may be left with a neighbour.

DATA COMPLIANCE

If you believe that any information we are holding on you is incorrect or incomplete, please write to us or e-mail us as soon as possible. We will correct any information which was found to be incorrect promptly. You also have the right to object to us storing your information.

You can request a copy of any data we hold about you by contacting us. Please note we may charge a ‘reasonable fee’ when a request is manifestly unfounded, excessive, or a repetitive request for the same information. This fee will not exceed £10. If you would like a copy of the information held on you please contact us.